If you work in a nursing home or have a parent in one, you’ve likely heard the name PointClickCare. Nurses use it the way you would use “the phone” or “the break room.” “I will plot it in PCC.” It’s barely part of the building.

But what is it, really? What does it do, who pays for it, how do you log in, and what are the other options?

This guide will answer those questions in plain English. It is written for an American audience and I have stuck to facts that can be verified on the company’s own pages and published industry reports. If a number comes from PointClickCare itself, I’ll let you know, because when a company is talking about itself, it’s worth a second look.

What Is PointClickCare?

PointClickCare is a cloud-based software used by senior care providers to track resident records, dispense medications and bill for care. In industry-speak, it’s an electronic health record, or EHR, that was built for long-term and post-acute care first and foremost.

That last bit is important. Most people associate EHRs with hospitals and doctors’ offices. Nursing homes have varying needs. It can be occupied by a resident for years. Others may go to rehab for two weeks after hip surgery. Medicare and Medicaid pay differently for those hospitalisations, and the paperwork is heavy. PointClickCare was built for that kind of work.

Founded in 2000 by brothers Dave and Mike Wessinger, the company is based in Mississauga, Ontario. It serves the U.S. and Canada, and most of its customers are in the United States. Because it is in the cloud, a facility doesn’t need their own servers. Staff can log in on a browser or on a tablet and the company takes care of the updates.

Who Uses PointClickCare in the U.S.?

The biggest group are skilled nursing facilities (SNFs). Here are places that provide short-term nursing care and rehab after a hospital stay, and long-term care. PointClickCare says its software is used by more than 60% of skilled nursing facilities in the U.S. That number is taken from the company’s blog, not an independent count, so take it as a strong suggestion rather than a hard fact.

The second large group is senior living communities. In 2026, the company launched a purpose-built EHR for them.

And there’s a side of the business most staff never see. PointClickCare sells data and alert tools to hospitals, health plans and accountable care organizations (ACOs). These tools tell a hospital when a patient goes into a nursing home, or tell an insurer when a member goes to the ER. The company has grown this side partially via acquisitions, including Collective Medical in 2020, Audacious Inquiry in 2022 and Patient Pattern in 2023.

The company states on its About page that it partners with over 30,000 provider organizations. Again, that’s a company number.

Key Features of PointClickCare

There are lots of products and the names are confusing. Here’s the short version of what matters most in a nursing home or senior living community.

• Electronic health record: This is the heart. Nurses and aides record vital signs, care notes, wound checks, and care plans in one location. It also handles required assessments like the Minimum Data Set (MDS) that nursing homes submit to Medicare.
• Drug management: The company employs an eMAR tool, QuickMAR, to record when a resident is given medication or treatment. It can also interface with pharmacies. Note that an eMAR documents what was given. But the company’s page does not say it replaces a doctor’s prescribing system.
• Revenue cycle and billing: Nursing homes are reimbursed through Medicare, Medicaid and private insurance and the rules are strict. PointClickCare has billing tools and even sells a service where its own employees help with claims.
• Analytics and reporting: Administrators can track things like hospital readmissions, falls, and staffing, and compare themselves with other facilities.
• AI tools: In June 2026 the company said that Billing Advisor was available to all skilled nursing providers using its EHR. Billing Advisor looks for billable services that might be missed before a claim goes out. It joins Chart Advisor, which flags incident risks and documentation gaps, and Referral Advisor, which helps teams handle admissions referrals. A voice documentation tool called Vox Advantage was announced for later in 2026.
• Marketplace. The company says it connects with more than 400 outside apps, from staffing tools to labs.

One more thing to know: PointClickCare sorts its products into the core EHR, “value packages,” and “value add-ons.” So what one facility gets may not match what another one has.

Pros and Cons

No software is perfect. Here’s a fair look at both sides, based on published research and the company’s own materials.

What it does well

• One system for care and billing: Clinical and financial work live on the same platform, so there’s less re-typing between programs.
• Proven in the field: KLAS Research is a healthcare IT research firm that surveys customers. PointClickCare announced in February 2026 that it won the Best in KLAS award for skilled nursing for the seventh year in a row.
• Strong network: If most hospitals and pharmacies around you already connect to it, sharing information gets easier.
• Cloud-based: Updates roll out automatically, and staff can chart on tablets.

Where it can fall short

• Pricing isn’t public: You have to ask for a quote, which makes early comparison shopping harder.
• Add-ons can stack up: Many of the features are sold as separate packages, which can balloon the final bill.
• Learning curve: The platform is big. New staff usually need training to get the hang of it.
• Mostly for the elderly care: If you are outside the U.S. and Canada or outside long-term care, this may not be the right fit.

One caveat about ROI pronouncements. You can see a figure of 418% return on investment. That’s from a Forrester study that PointClickCare paid for. It’s a model of a make believe “typical” facility, not a result you should expect for yours.

PointClickCare Login and Training

Staff log in using the customer login page link at the top of pointclickcare.com. Your facility sets up your account, so if you can’t get in, your first call should be to your administrator or IT contact. The company also runs a customer support page for approved users.

If you’re a family member of a resident, the main login usually isn’t for you. In most cases, questions about a loved one’s records go through the facility itself.

For learning the software, PointClickCare offers an online training platform called SmartZone, plus a customer community for peer tips and an events and webinars page. Details are on the company’s training page. Access is generally based on being a customer so ask your facility what’s available to you.

Safety note: Always type the web address in yourself or use a saved bookmark. Fraudsters like to use fake sign in pages that look like healthcare logins. 

How Much Does PointClickCare Cost?

PointClickCare doesn’t publish its prices, so any exact dollar figure you see online is a guess. The company asks interested buyers to request a demo and get a custom quote.

What we can say is how the pricing is likely to work. Because the company sells a core EHR plus separate packages and add-ons, the final cost probably depends on a few things:

• The type of community (skilled nursing or senior living)
• The number of facilities and beds
• The add-ons you select, like billing tools, AI capabilities, or scheduling
• Setup and training requirements

That’s my read on the product line-up, not a price list from the company. If you are shopping, ask for the total price in writing, including setup, training, support and all the add-ons. And get at least one quote from a competitor so you have something to compare with.

PointClickCare Alternatives

PointClickCare dominates the U.S. nursing home market, but it’s not the only option. These are the most common names in industry research. 

How should you choose? Start with your daily needs. Does the system handle your state’s billing rules? Does it connect to the pharmacy and hospitals you work with? Can staff learn it quickly? Ask each vendor for references from facilities your size, and call them.

Who Is PointClickCare Best For?

This is most logical for U.S. skilled nursing facilities and senior living communities that want clinical charting, medications and billing in one system. Bigger operators with multiple sites may want to be able to report across sites. The alert and network tools may also appeal to facilities with close partnerships with hospitals and health plans.

It may not be the best choice for very small teams on a tight budget, or for providers just needing a simple tool for one job. In those cases a smaller product would suffice.

Frequently Asked Questions

What does PointClickCare do?

It’s cloud software that nursing homes and senior living communities use to keep resident records, manage medications, and handle billing.

Is PointClickCare an EHR?

Yes. It’s an electronic health record platform made for long-term and post-acute care, with billing and other tools added on.

Who owns PointClickCare?

The company was founded by Dave and Mike Wessinger, and Dave Wessinger is still its CEO. On its About page, the company describes itself as independent and founder-led.

Is PointClickCare free?

No. It’s sold to organizations, and pricing isn’t listed publicly. You need to request a quote.

Can families log in to PointClickCare?

The main login is for staff of customer organizations. If you’re a family member, ask the facility how you can see care information.

Does PointClickCare use AI?

Yes. The company has released AI-based tools such as Billing Advisor, and says more are on the way. Ask a vendor for current details before you buy, because product lists change.

Conclusion

PointClickCare is the default choice for a lot of nursing homes in the U.S., and for good reason: It combines charting, medications and billing in one place, and customers have rated it well year after year. But the price is nowhere to be seen, and it’s not the only option. If you’re buying software, get a written quote, talk to facilities like yours and check at least one competitor.